Shipping & Returns

 

Domestic Shipping (Canada):

Orders are processed and shipped within 1-3 business days of purchasing and are sent via expedited parcel with Canada Post (this includes tracking). Canada Post delivery times will vary by location. Delays with Canada Post are outside of our control and due to the current climate delays are to be expected. Thank you for your patience.

International Shipping (United States):

Orders are processed and shipped within 1-3 business days of purchasing and are by default shipped Small Packet USA Air via Canada Post (No Tracking) with an estimated shipping time of 5-8 business days. 

If you would like tracking please choose Canada Post Tracked Packet USA which has an estimated shipping time of 4-7 business days. 

Delivery times are outside of our control, therefore are not guaranteed. Delivery times do not include our processing time of 1-3 business days, sorry bud.

International shipping:

Within the EU we are only shipping to the UK. Orders are processed and shipped within 1-3 business days of purchasing and are sent via Tracked Packet International (this includes tracking) with Canada Post. Delivery times are outside of our control, therefore delivery times are not guaranteed. Thanks for your understanding.

Shipping Type

Carrier

Estimated Time of Arrival (excluding processing time of 1-3 business days)

Expedited Parcel Canada 

via Canada post

1-7 business days

Xpresspost Canada 

via Canada post

1-3 business days

Small Packet USA Air 

via Canada post

5-8 business days

Tracked Packet USA

via Canada post

4-7 business days 

Xpresspost USA

via Canada post

2-3 business days

Tracked Packet International

via Canada post

6-10 business days

 

Policies

If available, tracking number will be provided at time of shipping. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Superette cannot be held responsible for lost or stolen packages. Kindly contact your local post office facility for further information concerning custom duties or fees. 

Returns & Exchanges

Email us at orders@superetteshop.com for returns and exchanges. 

Regular priced products may be returned for online store credit only. Unfortunately, Superette does not accept monetary refunds. Exchanges can be made within 14 days of receiving your parcel by emailing us at orders@superetteshop.com. No cannabis products can be returned or exchanged.

Customers are responsible for all return shipping charges. 

All discounted orders are final sale, no exchanges or refunds.