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What can we find for ya?

FAQ

Q: Can I pay in-store? 

A: Sure can! As per the Government of Ontario’s new regulations, payment can be made online OR in-store (we’re only accepting debit or credit to protect our teams and you!).

Q: Where do I pick up my order? 

A: Come on down to 1306 Wellington St W; we’ll have your stash bagged and ready to go when you present your order number and valid ID. 

Q: Can I call in with my order and give you my credit card information? 

A: We are predominantly set up to do Click & Collect through superetteshop.com. If it’s not working, though, give us a shout! Reach out to info@superetteshop.com & we’ll hook you up with the team.

Q: How do I do Pick-up? 

A: Select Order Cannabis in the upper left hand corner of our home page. That will bring you to our online menu. Search our in-stock products and fill your shopping cart up to 30g. Create a profile (or don’t - but if you don’t, you won’t receive an email confirmation), pay and check out! Once you have your confirmation number, head on down to the store anytime from Monday to Saturday 9am-9pm and Sunday 10am-6pm to pick up your order.

Q: What are your store hours? 

A: We’re open Monday to Saturday from 9am-9pm and Sunday 10am-6pm. 

Q: Do I need to put my real name for the order? 

A: Yes please. Normally we dig a good code name, but for our team’s sanity please put your real name so we don’t get 1,000 Snoop Doggs coming in for their orders.

Q: How are you doing physical distancing at the store? What are your COVID-19 safety measures? 

A: We’re using all the same precautions we were implementing before the government shut us down: 6 ft spacing outside our doors for the lineup, a limit of 5 people in the shop at a time, 15 minute hand washing schedule for our budtenders, 15 minute sanitizing schedule for pickup areas. We’ve also doubled up on our table width when you’re picking up so there’s a solid amount of space between the budtender and you when we’re handing off your order. That and we’re going the extra mile to cut down on contact, so no cash is being accepted in store for the time being. Thanks for respecting our team!

Q: My address is saying “not eligible for delivery” - what the heck, I thought you did do delivery!

A: Well, that means you’re outside our 20km radius, sadly! Reach out to info@superetteshop.com and we’ll try to find a solution!

Q: I am searching for a product and it’s not showing up. What do I do?

A: If it’s not showing up, we’ve likely sold out of it! If you need help finding a replacement, reach out to auntietrish@superetteshop.com and she can help guide you to a different product.

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