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What can we find for ya?

FAQ

Q: Can I pay in-store? 

A: Sure can! As per the Government of Ontario’s new regulations, payment can be made online OR in-store (we’re only accepting debit or credit to protect our teams and you!).

 

Q: Can I call in with my order and give you my credit card information? 

A: We are predominantly set up to do Click & Collect through superetteshop.com. If it’s not working, though, give us a shout! Reach out to info@superetteshop.com & we’ll hook you up with the team.

Q: How do I do Pick-up? 

A: Select Order Cannabis in the upper left hand corner of our home page. That will bring you to our online menu. Search our in-stock products and fill your shopping cart up to 30g. Create a profile (or don’t - but if you don’t, you won’t receive an email confirmation), pay and check out! Once you have your confirmation number, head on down to the store anytime from Monday to Saturday 9am-9pm and Sunday 10am-6pm to pick up your order.

Q: What are your store hours? 

A: We’re open Monday to Saturday from 9am-9pm and Sunday 10am-6pm. 

Q: Do I need to put my real name for the order? 

A: Yes please. Normally we dig a good code name, but for our team’s sanity please put your real name so we don’t get 1,000 Snoop Doggs coming in for their orders.

 

 

Q: I am searching for a product and it’s not showing up. What do I do?

A: If it’s not showing up, we’ve likely sold out of it! If you need help finding a replacement, reach out to auntietrish@superetteshop.com and she can help guide you to a different product.

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